CANCELLATION POLICY
Pre-dispatch cancellation windows, automated UPI reversals, and post-dispatch delivery procedures.
NAVIGATION
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Overview
We understand plans change. At CandzMax, we provide a transparent order cancellation process allowing customers to cancel orders prior to warehouse dispatch.
Cancellation Eligibility & Distinction
Cancellation options depend on whether your order has been dispatched from our Bengaluru vault:
- •CAN CANCEL: Orders in 'ORDER PLACED', 'VERIFIED', or 'PACKING' state can be cancelled instantly with full 100% refund.
- •CANNOT CANCEL DIRECTLY: Orders already in 'SHIPPED' or 'OUT FOR DELIVERY' status cannot be cancelled in-transit. You can refuse delivery at doorstep or initiate a 14-day return upon receipt.
Orders can be cancelled free of charge at any moment prior to handover to our courier express flight.
How to Cancel an Order
1. Go to My Account (/account/orders).
2. Locate your active order card.
3. Click 'Cancel Order' and select your cancellation reason.
4. You will receive an instant cancellation receipt via SMS and email.
Orders Already Shipped
If your order status shows 'SHIPPED', the package is already in transit. Simply inform the delivery executive upon arrival that you wish to reject delivery.
Once the courier marks the shipment as 'Delivery Refused - RTO', your refund will be automatically triggered.
Refunds After Cancellation
Prepaid Orders: 100% of the transaction value including shipping fees will be refunded to your original bank account or card within 24-48 hours.
Cash on Delivery Orders: COD orders cancelled prior to dispatch incur zero charges.
Payment Reversals & Gateway Timelines
UPI payment reversals reflect in your UPI app (GPay, PhonePe, Paytm, CRED) almost instantly or within 24 hours.
Credit/Debit card reversals take 3-5 banking days depending on your issuing bank.
Cancellation Support Contact
Need urgent assistance cancelling an order before dispatch? Call our helpline at +91 98765 43210 or email support@candzmax.com.