SHIPPING & DELIVERY
Order fulfillment timelines, courier partners, shipping rates, and express delivery protocols across India.
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Overview
At CandzMax, every streetwear piece is packed with care in custom heavyweight matte black packaging. We partner with India's premier express air carriers to ensure swift, trackable delivery directly to your doorstep.
Order Processing & Verification
Orders placed before 2:00 PM IST (Monday through Saturday) are processed and handed over to our logistics partners on the same day.
Orders placed after 2:00 PM IST or on Sundays/national holidays are dispatched on the next business day.
Average fulfillment speed: 24 hours from payment authorization.
Shipping Coverage Locations
We ship to over 19,000 pin codes across all states and Union Territories within India. At present, we operate exclusively within India.
Estimated Delivery Windows
Estimated delivery timelines depend on your geographic location relative to our main fulfillment hub in Bengaluru:
- •Metro Cities (Bengaluru, Mumbai, Delhi NCR, Hyderabad, Chennai, Kolkata): 2 to 3 business days.
- •Tier-2 & Tier-3 Cities: 3 to 5 business days.
- •Special Destinations & Remote Regions: 5 to 7 business days.
Shipping Charges & Express Fees
Standard express shipping fee for orders below ₹1,999 is a flat ₹149 nationwide.
Free Express Shipping Threshold
All prepaid and Cash on Delivery orders exceeding ₹1,999 qualify for 100% Free Express Shipping automatically applied at checkout.
Free shipping is automatically activated on cart values of ₹1,999 or higher.
Real-Time Order Tracking
Upon dispatch, you will receive an SMS, WhatsApp alert, and email containing your Bluedart / Delhivery AWB tracking number.
You can also track your shipment live at any time via our Track Order page.
Delivery Delays & External Factors
While we achieve on-time delivery for over 98% of shipments, occasional delays may occur due to severe weather conditions, regional strikes, transit hub congestion, or local holiday restrictions.
Address Changes & Incorrect Details
Please double-check your shipping address during checkout. If you notice an error in your delivery address, contact our support team immediately before dispatch.
Damaged Packaging Protocols
If your outer box appears visibly tampered with or damaged upon arrival, please refuse delivery and notify our team at support@candzmax.com immediately.
Undelivered Packages & RTO
If our courier partner attempts delivery 3 times without success, the package will return to our vault. Our team will contact you to coordinate re-dispatch.
Logistics Support Contact
Have a question about a delayed package or waybill tracking number? Contact our logistics support concierge via email at support@candzmax.com or call +91 98765 43210.