GRIEVANCE REDRESSAL
Formal consumer dispute escalation mechanism in accordance with the Consumer Protection (E-Commerce) Rules, 2020.
NAVIGATION
ON THIS PAGE
Purpose & Legal Mandate
In accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, CandzMax has appointed a dedicated Grievance Officer to ensure fair, transparent, and prompt resolution of consumer complaints.
Customer Support First Step
Before escalating a matter to the Grievance Officer, we strongly encourage customers to contact our primary Customer Concierge at support@candzmax.com or via our Contact Us page.
Over 99% of order queries, refunds, and exchanges are resolved immediately through customer support.
How to Raise a Formal Grievance
If your issue remains unresolved after contacting customer support, or if you have a formal statutory complaint, you may submit a ticket directly to our Grievance Redressal Officer.
Required Details to Include
To expedite investigation, please include the following details in your grievance email:
- •Full Name and registered Phone Number / Email.
- •CandzMax Order ID (e.g., #CMDX-10482).
- •Clear summary of the unresolved issue and previous ticket numbers.
- •Supporting documents, photos, or transaction references.
Designated Grievance Redressal Officer
You may send your formal complaint directly to our appointed officer using the contact details below:
DESIGNATED GRIEVANCE OFFICER
OFFICIAL NODAL ADDRESS[Grievance Officer Name - To Be Appointed]
Grievance & Compliance Nodal Officer
+91 98765 43210
Monday through Saturday, 10:00 AM – 6:00 PM IST
CandzMax Vault Studio, Plot 42, 100ft Road, Indiranagar, Bengaluru, KA - 560038
Acknowledgement & Resolution Timeline
1. Acknowledgement: We acknowledge receipt of your grievance within 48 hours and provide a unique Grievance Reference Ticket Number.
2. Investigation & Resolution: The Grievance Officer investigates the complaint and resolves the issue within 15 business days from date of receipt.
Acknowledgement: 48 Hours • Complete Resolution: Within 15 Business Days.
Escalation & Consumer Rights
If you are unsatisfied with the resolution provided by our Grievance Officer, you retain full rights to approach appropriate consumer dispute forums under Indian law.
Contact Information Summary
For general support: support@candzmax.com | Helpline: +91 98765 43210
For formal grievances: grievance@candzmax.com