RETURNS & REFUNDS
Guidelines, eligibility criteria, doorstep reverse pickup, and refund processing timelines for CandzMax purchases.
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Return & Exchange Overview
We want you to be completely satisfied with your heavyweight streetwear purchase. If a garment does not fit as expected or meet your expectations, we offer a 14-day hassle-free return and exchange policy.
Eligibility Criteria
To qualify for a full refund or size exchange, returned items must fulfill the following conditions:
- •Item must be unworn, unwashed, undamaged, and free of fragrance, stains, or pet hair.
- •Original brand tags, security ribbons, and packaging must remain attached.
- •Return must be initiated within 14 calendar days of delivery.
14-Day Return Window
The 14-day countdown starts from the timestamp your package is marked 'Delivered' by our courier delivery executive.
Initiate return requests easily via your Account portal or Customer Support.
Non-Returnable Items
For hygiene and safety reasons, specific product categories are non-returnable unless received defective or damaged:
- •Socks, undergarments, and innerwear.
- •Customized or altered items.
- •Archival final sale mystery boxes explicitly tagged 'Non-Returnable'.
How to Request a Return
1. Log into your account at /account and navigate to 'My Orders'.
2. Select the relevant order and click 'Request Return / Exchange'.
3. Choose your reason for return and select whether you prefer a size exchange or original payment refund.
4. Pack the item securely in its original packaging.
Complimentary Reverse Pickup
CandzMax provides complimentary reverse doorstep pickup across eligible Indian pin codes. Our courier agent will pick up the package within 48 hours of approval.
Quality Defects & Damaged Items
In the rare event you receive a manufacturing defect or wrong garment size, notify us within 48 hours of delivery with photos for instant priority replacement.
Inspection & Refund Approval
Once the returned package reaches our Bengaluru vault, our quality assurance team conducts an inspection within 24-48 hours.
Refund Timelines by Payment Method
Approved refunds are processed back to your original payment method within the following timelines:
- •Prepaid (UPI / Cards): 5 to 7 business days to reflect in your bank account.
- •Cash on Delivery (COD): Refunded via UPI bank transfer within 3 to 5 business days after providing bank details.
Size & Variant Exchanges
If you need a different size (e.g., swapping M for L), size exchanges are processed free of shipping charges subject to stock availability.
Returns Support Contact
Need help with an ongoing return pickup or refund status? Email support@candzmax.com or reach out through our Contact page.