PRIVACY POLICY
How CandzMax collects, protects, processes, and respects your personal data across our online store and customer ecosystem.
NAVIGATION
ON THIS PAGE
Introduction
Welcome to CandzMax ('we', 'our', or 'us'). We respect your privacy and are committed to protecting the personal information you share with us when accessing our website, purchasing our archival streetwear collections, or communicating with our customer concierge.
This Privacy Policy outlines the types of personal data we collect, how it is used, encrypted, shared, and the rights you hold regarding your personal information under applicable Indian data privacy regulations.
Information We Collect
To fulfill your orders and provide an elevated shopping experience, we collect specific categories of personal and technical data when you interact with the CandzMax online store.
- •Personal Identifier Information: Full name, phone number, email address, shipping and billing address.
- •Transactional Data: Order history, cart selections, saved preferences, and payment method receipts.
- •Technical Metadata: IP address, device identifier, browser type, operating system, and session timestamps.
Information You Provide Voluntarily
When you create an account, complete checkout forms, subscribe to archival drop alerts, or contact support, you directly supply us with personal details.
Providing this data is voluntary; however, withholding required shipping address or payment details will prevent order fulfillment.
Information Collected Automatically
During your navigation on our site, automated technologies such as cookies, local web storage, and analytics logs collect standard web usage metrics to optimize page load speeds, maintain cart state, and preserve user preferences.
How We Use Your Information
We utilize collected data strictly for operational, legal, and legitimate fashion retailing purposes:
- •Processing, packaging, and dispatching your streetwear orders.
- •Sending order confirmations, tracking links, and delivery notifications.
- •Providing dedicated customer support and resolving size exchange requests.
- •Preventing fraudulent transactions and maintaining site security.
Payments & Transaction Security
All payment transactions are encrypted using 256-bit Secure Socket Layer (SSL) protocols. CandzMax does NOT store or record your full credit card numbers, CVV codes, or net banking passwords on our servers.
Payments are processed securely via RBI-compliant gateway partners.
Sharing of Information
We do not sell, rent, or trade your personal information. We only share necessary data with trusted service partners required to fulfill your order:
- •Logistics & Courier Partners: Sharing delivery name, phone, and address for package dispatch.
- •Payment Processors: Transacting payment tokens securely to verify transactions.
- •Legal Compliance: Disclosing information if required by court orders or Indian statutory law.
Data Security Protocols
We enforce industry-standard administrative, physical, and technical safeguards to protect your personal data from unauthorized access, loss, or disclosure.
Data Retention Period
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, manage customer support accounts, or satisfy accounting and tax reporting obligations.
Your Rights & Access
You have the right to access, update, or request deletion of your personal profile data. You may also opt out of promotional email newsletters at any time by clicking the unsubscribe link in any email header.
Children's Privacy
Our services are intended for individuals who are at least 18 years old or under adult supervision. We do not knowingly collect personal data from minors.
Third-Party Links
Our website may contain links to social media networks (e.g., Instagram, Facebook). We are not responsible for the privacy practices or content of third-party platforms.
Updates to This Policy
CandzMax reserves the right to modify this Privacy Policy to reflect changes in legal mandates or retail operations. Revisions will be published with an updated effective date.
Contact Us Regarding Privacy
For any privacy queries, data access requests, or concerns, please contact our data team at support@candzmax.com or reach out via our Contact page.